All sales are final. No refunds, exchanges, or cancellations are permitted once an order has been placed. For carnival costumes: specifications are subject to minor variations in color, pattern, and embellishment due to the handcrafted nature of our products. Pickup dates and location will be communicated via email. Photo ID required for collection. For tickets: all ticket sales are final and non-refundable. Tickets can be used on your mobile device and do not require physical pickup.